Return Policy
Refund Policy
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us at support@velmory.co within 30 days of receiving your order.
Please provide your order information and tell us about the issue or reason for your request. We may request additional information reasonably needed to review and process your request.
Please do not send any product back unless we specifically instruct you to do so.
If you request a refund under our 30-day money-back guarantee, you may choose to receive a full refund to your original payment method. Depending on the circumstances, we may also offer a replacement or another resolution for you to consider.
In some cases, a physical return may not be required. We will provide any applicable instructions after reviewing your request.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.
Please include your order information and, when applicable, clear photos or videos of the issue so we can evaluate the situation and determine an appropriate resolution.
Exceptions / Non-Returnable Items
Gift cards are non-refundable.
Certain products may have additional restrictions where required for health, hygiene, safety, or legal reasons. Any applicable restriction will be clearly disclosed before purchase.
Please contact us at support@velmory.co if you have questions about a specific item.
Exchanges
If you received the wrong item, your item arrived damaged or defective, or you believe a replacement may be appropriate, contact us at support@velmory.co.
We will review the situation and provide the appropriate next steps.
Please do not send any product back unless we specifically instruct you to do so.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you after reviewing your request and let you know whether a refund or other resolution has been approved.
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at support@velmory.co.